If you are unhappy with your purchase from Beautifully Artisan for any reason, please do not hesitate to get in touch.
We have a 14 day returns policy.
Pleased do not just return your item(s) to us, we must be informed prior with your intention to return.
Any refunds will be subject to the item being returned to us in a saleable condition, with no signs of use or damage to the product or packaging. If the product is not in the original packaging or is damaged in any way, we are not obliged to refund you.
Please be aware that return postage costs are the responsibility of the customer.
Our intention is that all customers are 100% happy with all our products but if this is not the case, then please do get in touch and provide us with as much information as possible about the issue including photographs wherever possible and we will always try to resolve the matter to your satisfaction.
All our products are subject to quality control checks before they are dispatched and whilst we do all we can to reduce the risk of loss or damage in transit, this is unfortunately in the hands of the delivery company (Royal Mail)
Should your order arrive in less than perfect condition, please contact us via email at: beautifullyartisan@gmail.com within 48hrs of receiving your order, with photographs of damage to the item(s) and packaging and we will endeavour to resolve the matter to your satisfaction as soon as possible.